Shipping & Payment

Payment and dispatch

The following terms and conditions apply:

Domestic delivery only (Germany). 



Dispatch costs (inclusive of legally applicable VAT)

We charge a flat shipping fee of 4,95 € per order.

From an order value of 39,00 € onwards, we deliver shipments free of cost.

In case of deliveries to the German Islands, an island surcharge of 35,00 € is charged on the dispatch costs.

Provision of digital content:


 
Digital content (data created and delivered in digital form) is not subject to shipping charges.

Digital content will be sent to you as a file by e-mail within 24 hours after the conclusion of the contract (in case of agreed prepayment after the time of your payment instruction).

Digital content is provided to you via a link communicated by e-mail.
The sending of this e-mail with access data for the provision of the digital content takes place within 24 hours after conclusion of the contract (in case of agreed prepayment after the time of your payment instruction).
 
Digital content is provided to you in your customer account. 
The provision takes place within 24 hours after conclusion of the contract (in case of agreed prepayment after the time of your payment instruction).
You will also be informed about the provision by e-mail.
 

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1-3 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.


In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Accepted Payment options

Payment in cash at the time of collection
-  Prepayment via transfer
Payment via credit card
Payment via PayPal
Payment via PayPal Express
Payment via PayPal Plus (credit card, direct debit, invoice) 
-  Payment via instalment purchase (via PayPal)
Payment via paydirekt
Payment by invoice
-  Payment via Giropay



Further details on payment

 


As long as you make the prepayment , we will grant you 2 % early payment discount on the gross product value of the order.

The invoice amount is to be settled at the time of payment on invoice within 14 days.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.


Our bank account:

Kontoinhaber: Thomas Hilfen für Körperbehinderte GmbH & Co. Medico KG
IBAN: DE15 2415 1235 0000 1043 23
BIC: BRLADE21ROB
Bankname: Sparkasse Rotenburg-Bremervörde



In case of questions, please contact us at the contact details mentioned in the Legal Notice.

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