FAQ Webinar ThevoSmart ONE (EN)
Click here to view the questions and answers in a PDF: FAQ_Webinar_ThevoSmart_ONE_EN
Your questions from the webinar chat
German and English. Other languages are not currently available. Other languages are of course possible in the future.
Yes, WLAN is necessary. If there is no Internet connection with a WLAN router, a standard WLAN hotspot (incl. SIM card) can also be used.
The digital assistance system is intended as a self-pay product.
Only the user who has registered the ThevoSmart control box is authorized to invite a supervisor. A supervisor cannot invite another supervisor.
To avoid misunderstandings and risks, a caregiver can be removed only by the main user.
This setting should only be selected after consultation with the doctor or nursing service. The goal is to allow the patient and caregiver to have as long a sleep period as possible, provided that sufficient own movements are registered.
The menu items Recommendations and Care Information depend on the selected country and the user's language. Currently, these are information from German cooperation partners as well as care information from various literature sources (including the German federal government) as well as online care portals that deal with the German Care Act.
A foreign distribution partner can deposit its country-specific information there.
After linking to your ThevoSmart user account, the Alexa Skill ThevoSmart can reflect the status of a person to be cared for or the status of all managed persons via voice command.
More info can be found here: https://www.amazon.de/Thomashilfen-ThevoSmart/dp/B08RZ14LLD
Yes, ThevoSmart ONE is available from stock.
Yes, of course additional sensor mats can be ordered individually.
Especially for patients with an incontinence problem, additional sensor mats are recommended for direct replacement.
The blue "i" holds various information, which is displayed by clicking on the "i" at the respective function. For example, if the bed is unoccupied, the Movements and Storage functions would have an "i" next to them, as these two functions are dependent on bed presence.
We recommend the use of ThevoSmart ONE with Thevo mattresses from Thomashilfen, but it can also be used on other commercially available mattresses - with the exception of spring mattresses. Use on alternating pressure systems is also not recommended, as a large number of very different alternating pressure systems are in use worldwide and the movement function cannot therefore be guaranteed. However, the other functions can be used on these systems.
We store the data for analysis purposes for display and alerting on a German server as long as the device is in use. Data can be deleted at any time upon request.
We work with an external data protection officer to ensure compliance with the currently valid data protection guidelines.
Yes, the user must obtain the declaration of consent from the person in need of care and actively confirm it to us during patient registration - otherwise the care profile setup cannot be completed.
This question must be clarified country-specifically and cannot be answered by us conclusively with legal certainty.
We determine a relevant body movement from movement data collected every 4 seconds.
With the positioning function, I can choose whether it is used as a pure countdown function or I choose in the settings to take into account the patient's own movements, which results in a positioning interval being automatically extended.
A free text is not provided in this version yet.
When I invite a supervisor, he has to download the app and register as a user. He then enters the 8-digit code he receives with the email invitation and has access to the selected patient.
This also allows him to receive notifications when there is a change in status or a critical situation, and to take over care tasks on site while the primary user is away.
A caregiver cannot change any parameters in the settings, only adjust the call name of the care recipient in the care profile on his or her side.
In the history, which I reach via the letter icon in the quick selection bar at the bottom, I can track the status changes with the time of day.
The washing resistance is comparable to conventional bed pads without sensors. We recommend replacing the ThevoSmart ONE Sensor Mat after approximately 150 washes to ensure proper function.
The warranty period is 24 months.
We are not aware of any competitor on the market with a system that is comparably easy to operate and clearly laid out, and which also specializes in home care with this range of functions.