FAQ ThevoSmart ONE (EN)

Product

Does my mobile device have to stay in the same WIFI as the sensor?

No. The control box and your mobile device do not have to be connected to the same WIFI network. Once the setup is done, you will receive notifications wherever you are, be it the garden or shopping. All you need is a working internet connection.

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When is an alarm triggered?
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How long does the battery last?

The control unit works on AA batteries. The battery life depends on how many alarms are sent per day and/or night, but averages at around 7 months.

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Is the ThevoSmart ONE sensor mat washable?

Yes. The ThevoSmart ONE sensor mat was tested with professional cleaners. It is washable at 95° Celsius, machine dryable and can be ironed.

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Is the ThevoSmart ONE sensor mat skin-friendly?

Yes. The ThevoSmart ONE sensor mat was developed for ideal skin friendliness. The surface is made of 100% cotton and the rear side consists of a cotton-polyester mix with a breathable membrane. The sensor thread is extremely thin and can not be felt through the fabric.

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How much liquid can the ThevoSmart ONE sensor mat absorb?
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Can the ThevoSmart ONE sensor mat be used for children?

Yes. The ThevoSmart ONE sensor mat can be used for children, if they weigh more than 30kg.

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How often can I wash the ThevoSmart ONE sensor mat?

The amount of wash cycles is comparable to non-smart bed mats. We recommend exchanging the ThevoSmart ONE sensor mat after 150 wash cycles to guarantee error free operation.

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Do I have to buy a whole set for additional ThevoSmart ONE sensor mats?

No. If you have already bought the ThevoSmart ONE set, you can purchase additional ThevoSmart ONE sensor mats through our online shop.

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How fast does the system send an alarm?

An alarm will be send after 10 seconds on average. The system checks for status changes every 4 seconds and sends an immediate alarm if a change is detected.

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Is the electronic emission harmful?

No. The control unit of ThevoSmart ONE is inactive most of the time and only activates WIFI to send out a signal when either the bed attendance or moisture level change.

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Do I still need additional padding?

This depends on your current habits. If you usually use bed paddings alone, you can continue to do so. However, ThevoSmart ONE is designed to replace those pads completely, as the alarm prevents the patient from laying on a wet surface for too long. Especially in the beginning, when incontinence is an irregular issue, ThevoSmart ONE can be used to keep up the independency of a patient for as long as possible.

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Does the ThevoSmart ONE sensor mat also react to sweat or other liquids?

The ThevoSmart ONE sensor mat does not react to regular sweating, as its fabric is breathable. The alarm is sent, when the ThevoSmart ONE sensor mat is wet and therefore unpleasant for the patient. ThevoSmart ONE differentiates between moist (yellow alarm) and wet (red alarm).

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Is there a body weight limit?

No, there are no restrictions for higher weight classes.

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Can the Sensor-Mat be used for storage?

Yes, the ThevoSmart Sensor-Mat can be used to support the patient. This is also implemented in some nursing homes.

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Can I also place the bed pad under the sheet?

Yes, the ThevoSmart Sensor-Mat can also be placed under the sheet. However, the Sensor-Mat will probably react a little later in the humidity function than when the Sensor-Mat is placed directly on the sheet and under the person.

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Can I also place the bed pad under the sheet?

Yes, the ThevoSmart Sensor-Mat can also be placed under the sheet. However, the Sensor-Mat will probably react a little later in the humidity function than when the Sensor-Mat is placed directly on the sheet and under the person.

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What can I do if the Sensor-Mat keeps slipping?

Unfortunately, as with other bed pads, slipping of the Sensor-Mat can hardly be avoided, so that the Sensor-Mat has to be straightened or smoothed out before returning to bed. It is not intended to use so-called wings to give the bed pad more support, as this causes a slightly harder comfort of lying and is not optimal for patients with skin problems. If necessary, place the bed pad under the bed sheet (see question How should the mat be placed in the bed?).

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Does the box signal an alarm when the battery is low?

Yes, when the battery level is low, the red and orange LEDs on the control box will flash alternately.

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How do I set the times in the app?

In the ThevoSmart App you have the option of setting an alarm delay per patient. To do this, go to the menu point Settings and then select the corresponding patient. You can then select an alarm delay for the yellow and red traffic lights.

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How are the times calculated when the patient gets out of bed?

If you configure an alarm delay in the patient settings, please note that the set values of the yellow and red indicator lights are added together. For example, if you specify a delay of 10 minutes for yellow and 30 minutes for red, you will receive a push notification for a change of status yellow after 10 minutes and a push notification for a change of status red after 40 minutes.
In the app, the yellow indicator light would already be displayed after 3 minutes at the latest, even if the push notification will be sent with the desired delay.

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Does the system react immediately to moisture or can I adjust it?

The ThevoSmart Sensor-Mat signals the moisture when at least 10ml of liquid has been spilled on the bed pad. You cannot define any limit values yourself.

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Is there a warning when the Sensor-Mat is disconnected from the control box?

Yes, you will receive an indication in the ThevoSmart App as well as a push notification that you need to check the plug-in connection.

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Does the caregiver (observer) also have to download and register the app?

Yes, if you are invited as a caregiver, you must download the ThevoSmart App and register as a user. After registering, you can log in as a caregiver by entering the code you received by e-mail (note: the code is only valid for 180 minutes after receipt – after this time the main user must invite you again).

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Can the caregiver (observer) make settings in the app afterwards? To which data/information does he have access?

As a caregiver you can only change the patient's call name, which is then displayed in your overview. This means that you do not change the call name for the main user or other caregivers.
As a caregiver you will receive push notifications when the patients status changes. As a caregiver, you can view the app content, but you cannot make any changes.

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Is ThevoSmart ONE a medical device?
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Is ThevoSmart ONE covered by health insurance?

No. ThevoSmart ONE is not listed in the medical devices directory.
Please clarify any subsidies or possible care budgets with your health insurance consultant.

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Can I use ThevoSmart ONE in a nursing home?

Yes, you can. Please note that ThevoSmart ONE is not a medical device and may not be used for the diagnosis or treatment of diseases. The technical requirement is WLAN availability.

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Can I remove myself as a caregiver?

No, only the main user who sent the invitation can do this.
As a caregiver, please contact the main user.

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