FAQ ThevoSmart ONE (EN)

Order & Shipping

Are there additional costs within Germany?
What areas do we ship to? Where can Thomashilfen products be bought?

We are currently only shipping to Germany. For inquiries from other countries, please contact us directly. Thomashilfen has a wide network of partners all around the globe. We will make sure to either send you a quote or get you in contact with your local representative.

How fast will I get my products?

The shipment will be delivered to you within 3 to 8 business days. We are doing our best to get your Thomashilfen product to you as soon as possible.

My parcel was damaged. What do I do now?

If the packaging is damaged, please take photos of the packaging that clearly show the damaged parts before opening it. If the product is (also) damaged, please take pictures as well and send them to us by e-mail. We will make sure to resolve the issue as soon as possible.

Cancellation policy

It is your right to cancel your order from an online shop within 14 days after purchase. If you decide to do so, we kindly ask you to use our Withdrawal Form and send it to us via e-mail or post. We will get in contact with you to arrange everything.

More detailed information on your rights can be found in our Terms and Conditions.


I do not like the product I bought. How can I return it?

Please contact us and let us know, what it is that you do not like about your ordered products. Maybe we can find a solution that suits you. If not, please use our Withdrawal Form, as mentioned above, to arrange a return.

Can I put my control box in the nightstand?

When choosing a location for the control box, you must ensure that you have an unobstructed radio connection. Therefore, do not use it in a cupboard or metal housings.

Answer not found?
Use our contact form to ask us your question to the contact form