FAQ ThevoSmart ONE (EN)
Order & Shipping
We ship ThevoSmart free of charge within Germany.
We are currently only shipping to Germany. For inquiries from other countries, please contact us directly. Thomashilfen has a wide network of partners all around the globe. We will make sure to either send you a quote or get you in contact with your local representative.
The shipment will be delivered to you within 3 to 8 business days. We are doing our best to get your Thomashilfen product to you as soon as possible.
If the packaging is damaged, please take photos of the packaging that clearly show the damaged parts before opening it. If the product is (also) damaged, please take pictures as well and send them to us by e-mail. We will make sure to resolve the issue as soon as possible.
It is your right to cancel your order from an online shop within 14 days after purchase. If you decide to do so, we kindly ask you to use our Withdrawal Form and send it to us via e-mail or post. We will get in contact with you to arrange everything.
More detailed information on your rights can be found in our Terms and Conditions.
Please contact us and let us know, what it is that you do not like about your ordered products. Maybe we can find a solution that suits you. If not, please use our Withdrawal Form, as mentioned above, to arrange a return.
When choosing a location for the control box, you must ensure that you have an unobstructed radio connection. Therefore, do not use it in a cupboard or metal housings.